Water & Water Reclamation (Sewer) Service

Starting on Monday, August 2, in-person public counter services will be offered from 7 AM – 2 PM Monday through Thursday at the Town’s Administrative Services Department, Community Development Department, Parks and Recreation Department and Public Works Department. Visitors to all Town offices will be required to wear face masks.  

Financial Assistance for Households - Emergency Rental Assistance Program (ERAP) 
For additional information visit County of Sonoma website Financial Assistance.

Drought and Water Conservation 
For additional information visit the Town's Water Conservation or call 707-838-1004

After business hours
Email ub@townofwindsor.com or visit townofwindsor.watersmart.com to view virtual forms

To Make a Payment - 4 Convenient Methods

  1. Online by visiting townofwindsor.watersmart.com First time logging in: enter your utility account number as it appears on your statement (xx-xx-xxxxxxx-xx) not the customer number. 
  1. In Person at the Town's utility billing payment drop box located at 9291 Old Redwood Highway, Building 300 in front of the Windsor Police Department. 
  2. AutoPay via WaterSmart by visiting townofwindsor,watersmart.com First time logging in: enter your utility account number as it appears on your statement (xx-xx-xxxxxxx-xx) not the customer number. 
  3. Mail to P.O. Box 100, Windsor, CA 95492.

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Starting & Stopping Service   

Contact the Utility Billing Division at least one business day prior to the date you wish to start or stop service. 
 
A security deposit of $200 is required for any account that has a renter status. Account holders may elect to have the deposit billed in two installments or paid in advance at the time of establishing service. Any account that is terminated due to a delinquent balance will be required to have a deposit - renter or owner.

The deposit will automatically be applied to the account balance after one year of good payment history or at the time the service is requested to be terminated.
     

Hydrant Meter Request


New Construction