Reading Frequency Water meters are read on a monthly basis and statements are billed monthly, on the 10th of every month.
Access to Meter
In order to obtain accurate reads, water meters must be accessible at all times. Please ensure:
Shrubs, trees or other plants are not growing above or blocking access to the meter
Fences, vehicles, basketball hoops, etc. are not obstructing the meter
An obstruction prohibiting access to the meter may result in an estimated read.
Written request from the Town of Windsor Field Services to clear an obstruction may be mailed or provided on a door tag.
Unsuccessful subsequent attempts to read a meter may result in an Inaccessible Meter Fee. This rate is established by the Town of Windsor Master Fee Schedule.
Water Service Line Maintenance
The Town of Windsor is responsible for maintenance and repair of the water line up to the meter (or backflow prevention device, if present). Contact Public Works' Water Division to report standing or running water.
Property owner is responsible for maintenance and repair of the water line starting at the meter (or backflow if present).
Wastewater (sewer) Service Line Maintenance
Property owner is responsible for maintenance and repair of the wastewater (sewer) lateral from the connection at the main to the residence.