General Guidelines

You may withdraw from a class and receive a refund up to four business days in advance of the date of the first class. For swim lessons, the deadline is seven days in advance of the first lesson. The amount of the refund issued depends on the date of withdrawal.

Refund Option #1 - Seven Days or More in Advance

Participants who withdraw from a class more than seven business days before the date of the first class may receive:

• A credit to their recreation program account, less a $5 processing fee per transaction or
• A refund, less a $15 processing fee per transaction.

Refund Option #2 - Four to Seven Days in Advance

Participants who withdraw four to seven business days before the date of the first class will receive 100% of the class fee credited to their recreation program account per transaction, less the $5 processing fee.

No Refunds, Transfers or Credits

From three business days before the date of the first class, no refunds, transfers or credits will be given.

Full Refunds

A full refund will be issued to a participant only if a class / activity is canceled by the Parks & Recreation Department. Refunds take approximately three weeks to process. Credits on accounts will remain on the customer account for one year from the date of withdrawal.

See class description for senior day trip refund policies.