Show All Answers

1. How do I get my water shut off in an emergency?

Phone us at (707) 838-1006 or Utility Billing at (707) 838-1004. For after hours emergencies call (707) 838-1000 and the standby duty person will be contacted.

2. Does the Town of Windsor flouridate the drinking water?

No.

3. Who can I call with questions about my water bill?

Contact Utility Billing Department at(707) 838-1004

4. What is my water pressure?

Pressures vary throughout the Town’s water distribution system. Contact us via email or phone (707) 838-1006 and we will schedule a Water Operator to check your pressure and provide you with the test result.

5. What is the hardness of the water in Windsor?

The average hardness level is 8-11 gpg.

6. My meter is buried with dirt. How do you read the meter?

We dig out the box just enough to expose the register cap, wipe off the face of the register above the odometer dial, and get the reading. It doesn't matter if the meter itself is buried. Meter readers often rub their meter hook (the tool they use to remove the meter box lid) over the face of the register to expose the odometer type dial.
If you don't believe your meter is being read, read it yourself and compare the results to the reading printed on your water bill. Be sure to make allowances for any difference between the day you read the water meter and the day it is read by the meter reader.

7. Can water meters over register or record more water than is actually used?

All of our residential water meters (meters 1" in size and smaller) are positive displacement meters. We buy this type of meter because when they fail, they fail in favor of the consumer. The manufacturer certifies the accuracy of the meters when they are new. With age and extended usage they either maintain their accuracy or they slow down.

8. Do I need a water softener?

In large part, the effects and feel of hard water vs. soft water are subjectively based on what the individual is accustomed to. Some people are acclimated to soft water and opt to install and use water softeners on their home water system. These can reduce hardness and related hardness effects. Persons with sodium regulated diets are cautioned to avoid the types of softeners that increase sodium content in their drinking water. If individuals who insist on having a water softener have concerns about sodium they should specify installation of another type of water softener that does not increase sodium. Or, sodium can be removed after softening by a point-of-use filter/conditioner at the tap.

9. What do I do if I notice a change in my water quality?

During regular business hours, call us at (707) 838-1006 and ask to speak with a Water Operator. For after hours emergencies call (707) 838-1000 and the standby duty person will be contacted.

10. Where does the Town’s responsibility end on a water service lateral?

The Town’s responsibility for maintaining water service ends at the water meter, the customer is responsible for the line on the customer side of the meter.