FAQs

Where does the Town’s responsibility end on a water service lateral?: The Town’s responsibility for maintaining water service ends at the water meter, the customer is responsible for the line on the customer side of the meter.

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Public Works

1. Do I need a Permit to work in the Town’s right-of-way?: An Encroachment Permit is required to perform any work in the Town’s right of way. Encroachment Permits

2. Who handles the garbage pick-up in the Town of Windsor?: Please contact Sonoma County Resource Recovery at (707) 795-7470 for garbage pick-up.

3. Who can I call with questions about my water bill?: Contact Utility Billing Department (707)838-1004. Utility Billing

4. Who is responsible for maintaining the sidewalk in front of my house?: The sidewalk is in the public right of way, however, it is the responsibility of the property owner to maintain it.

5. Why can't I flush unused medications or throw them in the trash?: When flushed down the drain, some medications are not completely removed by wastewater treatment plants and end up in rivers and streams, harming wildlife. The Russian River Watershed Association is partnering with local agencies to provide safe medicine disposal locations. For disposal information please visit the RRWA Website

6. Who do I contact to get a pothole fixed?: Road areas that may be dangerous to pedestrians and vehicles should be reported immediately to the Streets Division at (707) 838-1009. A temporary repair will be made followed by a permanent repair as soon as possible.

7. What happens to the Town's wastewater after it is treated?: The Town disposes of approximately 350 million gallons through land discharge (irrigation of farm lands) and 300 million gallons through creek discharge annually.

8. What is the schedule for street sweeping?: Street sweeping is done by the Town’s franchised waste disposal company. You can contact Sonoma County Resource Recovery at (707) 795-7470 or visit their website: www.sonomacorr.com
Unicycler website

9. Do I need a permit for a storage container for moving?: Storage containers should be out of the Town’s right of way and placed in the driveway. If this is not possible you must fill out an Encroachment Permit application. The application should include the dimensions of the container and the duration the container will be within the Town right of way (street) and be placed so as not to cause any traffic obstruction, sight distance obstacle or safety hazard.
Encroachment Permit Application

10. Are there any easement on my property, and if so, am I limited to how I may use that easement area?: The best way to find all recorded interests such as easements in the property is from a current Title Report obtained from a title insurance company. If any easements exist, uses within the easement would be limited so as not to interfere with the purpose of the easement, i.e. a storm drain easement should not be graded or paved over to interfere with drainage of the lot.

11. How can residents and businesses dispose of hazardous waste?: Please contact Sonoma County Waste Management Agency at (707) 565-3375 for the next hazardous disposal in your area.

12. Where can I see a list of Public Works projects currently bidding?: You may view a list of projects currently bidding by visiting the “Bids” section on the Town of Windsor home page.

13. Where does the Town’s responsibility end on a water service lateral?: The Town’s responsibility for maintaining water service ends at the water meter, the customer is responsible for the line on the customer side of the meter.

14. How can I request a Public Works Inspection?: Notification for an inspection can be made up to 24 hours prior to commencing any work shown on the Public Works Permit, and by calling (707) 838-1006. The contractor must show proof that he/she has pulled a Public Works permit.