The Town is posting information on our website and social media, and reaching out to customers via newsletter, e-mail, bill messages, and postcards.
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Monthly billing offers customers smaller, more manageable payments and better aligns with other monthly expenses, making it easier for you to manage household budgets. A monthly bill is also a better tool to help you understand consumption habits, because it provides more timely information about water use and more frequent opportunities to identify and repair leaks that might otherwise go undetected.
Yes, you will be able to view and pay your monthly bills online.
If your automatic payments are set up through WaterSmart, you do not need to change anything – your payments will automatically adjust. However, if you established recurring payments through your personal banking website, you will likely need to adjust the payment per the monthly due date reflected on your bill.
Your water charges cover a period of one month instead of two, and bill payment is now due on the 10th monthly rather than bi-monthly.
The meter reading and the consumption history show approximately 30 days. However, depending on the read date, your new bill will typically reflect usage in a range of 28 to 32 days of service. (Note that during the transition to monthly billing, bills will likely include more or even fewer days than this range until the billing cycles and readings are entirely transitioned over to the 30-day billing period.)
Benefits of monthly billing include: